POLICIES AND PROCEDURES

Advance Notice (Buffets/ large events)

The minimum notice required for a catering order is 3 full working days. Minimum notice does not guarantee availability should we be fully booked. If you are planning a large event, we recommend you book a site and contact us at least 2 weeks prior to the event.

Attendance Guarantee (Buffets/ large events)

In order to assure adequate time for food and staff coordination, a final guarantee of attendance is required 3 full working days prior to the event.

Additional Charges                                         *fees incur for any lost or damaged property

  • Serving utensils and platter hire
  • Disposable plates, cutlery, napkins
  • Disposable cups
  • Delivery fee outside of area (calculated by distance in kilometres)
  • Staff hire
  • Table clothes (additional charge per table)
  • Chafing dishes (additional charge per dish)
  • GST included

Finger food platters

24 hours’ notice is required for all finger food platters, cancellations 12 hours or less will incur a fee.

Cancellations (Buffets/ large events)

Cancellations must be made at least 3 full working days in advance. If you cancel less than 24 hours in advance, you will be charged for any expenses already incurred. If you cancel on the day of the event, you will be charged for the total cost.

Delivery and Catering Services

Delivery is included within the Penrith area, a delivery fee will be calculated by distance for all out of area catering and charged accordingly. In case of missing equipment, necessary charges may be made to the customer.

Payment

A 30% deposit must be paid upon booking, the remaining balance is to be paid on the day

Served Cocktail Reception, Buffets and Meals

Staff are available to hire and will be charged $40 dollars per hour, per staff member.

Beverages

Drink packages available upon request, inclusive of equipment hire

Private. Corporate. Wedding packages available

The village catering will create menus upon request to cater to your personal style.